Careers

Systems & Technology Coordinator

The County of Haliburton covers an area of more than 4,000 square kilometers. Better known as the Haliburton Highlands, the County is well-known for its stunning natural beauty and 500+ lakes. The Haliburton County Public Library (HCPL) offers library services to full-time and seasonal residents and participates in reciprocal borrowing agreements with several adjacent
municipalities.

This vacant position is responsible for managing the library’s online presence as guided by the strategic plan, including recommending, implementing and managing electronic resources and the library’s automated systems; maintaining the library’s website; providing library staff and patrons with digital literacy skills training, and resolving technical issues across the library system, in collaboration with County IT.

This position works primarily from HCPL’s Administration Office in Haliburton (78 Maple Ave, Haliburton, ON, K0M 1S0) but will travel to all locations as required. The hourly wage range for this position is $32.29 to $37.77 (70 hours biweekly) plus fully paid extended health benefits and matching defined benefit pension program. The successful applicant will have the following:

• Three (3) years of experience in a library setting
• Experience developing and maintaining websites.
• Experience developing and delivering digital literacy programming.
• Proficiency in the use of Microsoft Office 365
• Proficiency in the use of an ILS (experience with SirsiDynix Symphony an asset).
• Proficiency in the use of BiblioCommons Product Suite (or other discovery layer services),
• and a range of social media platforms.
• MLIS an asset

Please submit a detailed cover letter and resume indicating your skills and experience no later than Monday October 27, 2025, at noon. Please apply to info@haliburtonlibrary.ca. 

We thank all who apply for this position; however, only those selected for an interview will be contacted. The Haliburton County Public Library is an equal opportunity employer.

Accommodation can be provided in all steps of the hiring process. For accommodation options and to ensure full and equal access during the recruitment and selection process, contact Human Resources at shume@haliburtoncounty.ca.

In accordance with the Municipal Freedom of Information and Protection of Privacy Act, the information gathered will be used solely for the purpose of job selection.

POSITION SYNOPSIS AND PURPOSE

This position is responsible for managing the library’s online presence as guided by the strategic plan, including recommending, implementing and managing electronic resources and the library’s automated systems; maintaining the library’s website; providing library staff and patrons with digital literacy skills training, and resolving technical issues across the library system, in collaboration with County IT.

MAJOR RESPONSIBILITIES
Electronic Resource Management(20%)

• Responsible for liaising with the County IT, Ontario Library Consortium Coordinator, and vendors to manage and troubleshoot electronic resources.
• Collects relevant data and defines criteria for upgrading or purchasing new equipment and services, evaluates and understands budget implications for these decisions; including running an RFP process when necessary.
• Requests pricing from vendors for equipment, subscription services, databases and other electronic resources and makes budget
• recommendations based on these prices factoring total cost of acquisition.
• Evaluates opportunities and requirements for expanded or new technology-based services, and ensures they align with the library's
• ongoing operations, strategic plan, and patron needs.
• Establishes sources and contacts, both inside and outside the library sphere, to keep abreast of emerging technologies and how they impact library technology planning.
• Anticipates and predicts changes trends and influences to effectively allocate resources and implement appropriate library technology initiatives.
• Understands the processes for and implications of applying for grants from government, foundations, and organizations to fund costs associated with introducing new technology.
• Understands, articulates and applies library policies and procedures on privacy, intellectual freedom and filtering as they related to technology access and use.
• Understands and articulates issues related to access to social networking sites and programs.
• Explain the rationale underlying library technology policies and procedures and communicates effectively in nontechnical language.
• Continuously evaluates the needs for new or revised policies and procedures with respect to changing technologies.
• Maintains a technology inventory to establish what resources we have and what we need, including databases and digital resources, and track their movement across the library system.
• Articulates and demonstrates technical concepts and procedures including new databases, platforms, digital resources, or software to all levels of staff.
• Plans and creates a learning plan for staff to support a new launch or important technological changes and collaborates with the
• Communications Coordinator to refine messaging.
• Provides technical support for online meetings as required, including but not limited to Library Board meetings, or Friend of the Library events, including audiovisual set-up.
• Prepares and monitors assigned budgets. Provides forecasts for telecommunications, hardware and software costs.

Web Design and Development (25%)

• Responsible for designing and maintaining website for the library to provide virtual 24/7 access to a portion of library services, designing according to the principles of usability and accessibility.
• Evaluates the suite of products required for the implementation of the website (hosting, software, OPAC, discovery layers, etc.) analysing total cost for delivery and makes product and budget recommendations based on this information.
• Demonstrates proficiency with content management and website management systems, website design software, HTML and CSS, scripting
• languages, metadata in website organization and discovery, and WCAG to satisfy AODA requirements.
• Understands the architecture, protocols, and terminology of the internet, cross platform and device compatibility, dynamic web design, and search engine optimization.
• Investigates emerging technologies for their potential to enhance the delivery of information and services through the website, and makes appropriate budget recommendations.
• Implements and manages the library's presence on the web including the use of social networking sites, widgets, and other tools.

Other Library Systems (25%)

• Acts as HCPL’s internal point person for records management and document accessibility.
• Coordinates the collection and presentation of library statistics, including for the Typical Week survey.
• Creates policies and procedures in collaboration with the Collections + Circulation Coordinator and CEO/Chief Librarian. Implements patron profile management strategies.
• Understands and can advise on ILS configuration and technically executes items related to a variety of library systems, including automatic messaging to patrons, and problem-solving rules and flags for auto renewals, expired patron accounts, duplicate cards, etc.
• Helps the Admin team by advising and troubleshooting the logic and logistics of any and all library systems.
• Participates in the development of a technology plan which includes provisions for the replacement of software and hardware.
• Acts as the Library’s representative on the Digital Transformation Working Group

Public Service (30%)

• Coordinates tech-related equipment loans to the public.
• Works with branch staff to coordinate, develop and deliver digital literacy support appointments and technology-focused programming.
• Performs reference searches, reviews patron requests, makes interlibrary loan requests, performs readers’ advisory functions, and assists patrons in accessing library materials.
• Responds to and resolves difficult and sensitive patron inquiries and complaints with the assistance of the CEO or Deputy CEO.
• Undertakes circulation duties including: checking in and out materials, registering new patrons, processing fines, and placing holds.
• Assists patrons with technology needs including: assistance with laptops, e-readers, and or other devices. Assists with basic introduction to software including email and social media.
• Maintains confidentiality in all matters relating to staff and patrons.
• Other duties, as assigned.

*Note: All activities are expected to be performed in a safe manner, in accordance with the
Occupational Health and Safety Act and its Regulations, along with Corporate Safety policies,
procedures and programs. In addition, all necessary personal protective equipment must be used
and maintained in good condition.

DECISION MAKING AND INDEPENDENCE

a) List up to 3 examples of the types of decisions that are made or issues/situations that are dealt with on a regular basis and how judgement is used to resolve them:

1. Problem-solving technical issues – provides troubleshooting support, liaises with County IT and external bodies to report problems and develop solutions that are in line with existing policies and procedures.
2. Website development – develops and maintains the library’s website, in conjunction with County IT and external service providers to ensure content is accessible, inclusive, and engaging. Utilizes the library’s website to market the library’s services and drive engagement and community partnerships.
3. Patron needs and technical service requirements - expectation management, anticipating service disruptions, balancing patron satisfaction with organizational constraints (budget, structure, policies, resources), implementing new services, examining services for gaps, assessing community needs, understanding the challenges faced by the community, assessing accessibility (AODA compliance) and usability of ILS and website.

b) List up to 3 examples of situation or problems that are referred to the supervisor for direction or resolution:

1. Major system errors or breaches which necessitate the support of external service providers.
2. Budgetary considerations including large expenditures, etc.
3. Decisions requiring approval of the library board.

REQUIRED TRAINING

Orientation which includes (all employees):

• All Corporate Policies/Procedures
• WHMIS GHS Training
• Respect in the Workplace
• MOL Worker H & S Training
• AODA

Additional training includes:

• MOL Supervisor H&S Training

MINIMUM QUALIFICATIONS

a) Education

• Master of Library and Information Studies preferred. Library Technician diploma and/or completion of a related post-secondary program will be considered.

b) Experience

• Three years related experience working in a public library setting.

c) Knowledge/Skill/Ability

• Consider prior working knowledge required in specific areas of work, knowledge of legislation, protocols; demonstrated abilities/capabilities (e.g., project management, negotiation, financial management, interpersonal skills, computer literacy, use of equipment, confidentiality)
• Relevant federal and provincial legislation including but not limited to Accessibility For Ontarians With Disabilities Act (AODA), Copyright Act, Municipal Act, Occupational Health And Safety Act, Public Libraries Act, Trespass To Property Act, Workplace Safety And Insurance Act.
• Budget and finances - performs cost analysis, requests quotes, organizes technology RFPs as needed, and makes budget recommendations to the CEO based on the technological needs of the library.
• Ethics and values - understands and acts in accordance with the professional values and ethics of library service, demonstrates a strong work ethic and personal accountability, demonstrates loyalty and commitment to the organization, sets and example of the standard of service for staff in all interactions.
• Learning and growth mindset - pursues a commitment to self-directed learning, actively pursues new information and ideas in order to stay current and develop strategies for keeping up with new technologies, assumes responsibility for learning and growth, anticipates and adapts to change with a sense of optimism and opportunity, pursues creative and innovative approaches to library service.
• Meeting management - effectively leads team meetings for projects, shows equal regard for every voice in the conversation, communicates thoughtfully and effectively during meetings of the library board, undertakes chairing duties on external boards as a library representative adhering to proper meeting protocols.
• Communication - communicates openly and directly using a variety of methods, communicates effectively with a variety of audiences and individuals from diverse backgrounds, selects and applies the most appropriate and effective communication skills to meet situational needs, communicates effectively to elicit information, obtain consensus, persuade, instruct, or motivate.
• Customer service champion - contributes to the development and evaluation of standards and practices for the delivery of quality service, applies and models customer service skills to enhance the level of user satisfaction, applies effective techniques to address difficult situations with customers which have been escalated from the branch staff level.
• Ability to manage confidential information and uphold requirements of the Freedom of Information and Protection of Privacy Act

PREFERRED QUALIFICATIONS (asset)

• APLL (Advancing Public Library Leadership)
• Other certificate or diploma in Leadership, Management and/or Information Technology

POSITION CLASSIFICATION
Position Title: Systems and Technology Coordinator
Department: Library
Work Location: Haliburton County Public Library
Reports to (Direct): CEO/Chief Librarian
Position(s) Supervised Directly: N/A
Position(s) Supervised Indirectly: N/A
Effective Date: February 2022
Revision Date: June 2024
Salary Range: $32.29-$37.77 per hour
Hours Per Week: 35

The Haliburton County Public Library is recruiting a qualified candidate for a Public Services Manager/Deputy CEO temporary contract to provide coverage for a staff absence from January 6 - December 23, 2026.

The County of Haliburton covers an area of more than 4,000 square kilometers. Better known as the Haliburton Highlands, the County is well-known for its stunning natural beauty and 500+ lakes. The Haliburton County Public Library (HCPL) offers library services to full-time and seasonal residents and participates in reciprocal borrowing agreements with several adjacent municipalities.

Integral to the day-to-day management of the library, this position provides leadership in all aspects of branch operations. The Public Services Librarian/Deputy CEO supervises ongoing staff development and performance management, provides support and direction for the implementation of high-quality service delivery, and assists the CEO in fostering a culture of continuous improvement which aligns with the library’s service delivery model and strategic plan. This position works 72 hours biweekly and the salary range is $90,234.28 - $105,561.34.

Preference will be given to candidates with five (5) years related work experience in a public library setting, five (5) years of supervisory experience, a Master of Library and Information Studies and the required knowledge, skills, and abilities. A detailed job description is available below.

Please submit a detailed cover letter and resume indicating your skills and experience no later than Monday October 27, 2025, at noon. Please send your resume to info@haliburtoncounty.ca. 

We thank all who apply for this position; however, only those selected for an interview will be contacted. The Haliburton County Public Library is an equal opportunity employer.

Accommodation can be provided in all steps of the hiring process. For accommodation options and to ensure full and equal access during the recruitment and selection process, contact Human Resources at shume@haliburtoncounty.ca. 

In accordance with the Municipal Freedom of Information and Protection of Privacy Act, the information gathered will be used solely for the purpose of job selection.

POSITION SYNOPSIS AND PURPOSE

Integral to the day-to-day management of the library, this position provides leadership in all aspects of branch operations. The Public Services Manager/Deputy CEO supervises ongoing staff development and performance management, provides support and direction for the implementation of high-quality service delivery, and assists the CEO in fostering a culture of continuous improvement which aligns with the library’s service delivery model and strategic plan.

MAJOR RESPONSIBILITIES

Library Services and Operations (60%)

• Effectively manages the operations of all library branches & service points in accordance with policies, procedures and applicable legislation.
• Leads, manages and directs the work of staff to ensure exceptional
• customer service.
• Communicates to the CEO & Admin team the need for resources for each branch and involves staff in providing feedback to inform decision-making and planning.
• Works collaboratively with other municipal & County departments.
• Regularly evaluates aspects of branch & service point operations to identify and target opportunities for continuous improvement, making recommendations to the CEO.
• Liaises with local community groups as a Library representative and attends meetings as necessary.
• Researches new funding opportunities and completes comprehensive application reports as required.
• Prepares reports, surveys, and presentations as directed by the CEO.
• Collaborates with the CEO to analyze trends using appropriate metrics and provides relevant recommendations for short- and long-term planning.
• Monitors maintenance and building issues, including issues related to health, safety and accessibility, and coordinates with the appropriate Municipality to ensure that issues are communicated and addressed.
• Coordinates Health & Safety orientation and training for staff.
• Organizes monthly and annual health and safety inspections.
• Coordinates key control for HCPL service points.

Staff Relations(15%)

• Responsible for supporting staff development by identifying training needs, enabling informal learning through conversation, modeling, and spontaneous training sessions.
• Identifies learning opportunities that foster problem-solving, critical and creative thinking, communication, and innovation.
• Brings forward initiatives from Admin team portfolios to staff & ensures follow-up.
• Uses HR software to track and approve employee timesheets & schedules
• Develops and communicates performance outcomes to staff, provide constructive feedback and adequate resources to support achievement.
• Designs training activities for staff and facilitates training mandated by legislation or required by other departments.
• Understands and employs effective conflict resolution strategies to manage interpersonal conflict and foster improved communication between team members.
• Participates in library recruitment and selection as required.

Finance (15%)

• Assists in development of annual budget by providing recommendations for staffing, capital expenses, and collections.
• Appropriately manages budgets by tracking expenditures and provides updates as required to the CEO.
• Investigates and identifies potential new funding sources such as grant opportunities.
• Evaluates training costs and makes budget recommendations with respect to training staff internally and approving externally facilitated training opportunities (conferences, workshops, webinars, etc.).

Other duties as assigned (10%)

• Jointly responsible, along with the CEO, for being the person on-call for urgent issues as they arise.
• Act as the Library Management representative on the JHSC.
• Acts as CEO when CEO is unavailable.

DECISION MAKING AND INDEPENDENCE
a) 3 examples of the types of decisions that are made or issues/situations that are dealt
with on a regular basis and how judgement is used to resolve them:

1. Interdepartmental responses required for problem solving - including County & municipal staff, Health & Safety, lower tier municipalities - ascertains if library needs are being met, examines workflows for efficiency, supports Branch staff in liaising with departments for facilities and IT issues, escalates issues through appropriate channels.
2. Staff training needs - in response to conflict, new policies and procedures, opportunities and threats, workflow optimization - decisions made by critical analysis, determining root problem, assessing potential solutions with respect to organizational goals and values, determining staff training gaps and assessing staff skills, and budgetary considerations with respect to paid training hours.
3. Patron needs and service requirements - expectation management, anticipating service disruptions, balancing patron satisfaction with organizational constraints (budget, structure, policies, resources), implementing new services, examining services for gaps, assessing community needs, understanding the challenges faced by the community, and assessing accessibility (AODA compliance).

b) 3 examples of situation or problems that are referred to the supervisor for direction or resolution:

1. Major corrective action resulting in reprimands or notes on file.
2. Budgetary considerations including expansion of hours, approval of large expenditures, etc.
3. Decisions requiring approval of the library board.

REQUIRED TRAINING
Orientation which includes (all employees)

• All Corporate Policies/Procedures
• WHMIS GHS Training
• Respect in the Workplace
• MOL Supervisor Health & Safety Training
• Librarian’s Guide to Homelessness
• AODA

Any additional training required

• Applicable leadership/management courses
• JHSC Certification I & II

MINIMUM QUALIFICATIONS
a) Education (degree/diploma/certifications)

• Masters of Library and Information Studies

b) Experience

• Five years related experience working in a public library setting.
• Supervisory experience (minimum 5 years)

c) Knowledge/Skill/Ability

• Consider prior working knowledge required in specific areas of work, knowledge of legislation, protocols; demonstrated abilities/capabilities (e.g., leadership, project management, negotiation, conflict resolution, financial management, interpersonal skills, computer literacy, use of equipment, confidentiality).
• Relevant federal and provincial legislation including but not limited to Accessibility For Ontarians With Disabilities Act (AODA), Copyright Act, Municipal Act, Occupational Health And Safety Act, Public Libraries Act, Trespass To Property Act, Workplace Safety And Insurance Act.
• Budget and finances - performs cost analysis, requests quotes, and makes budget recommendations to the CEO based on the needs of the library.
• Organizational leadership - clearly articulates the library's vision and strategic direction to library staff, board members, and community, provides effective leadership of staff, contributes to effective decision making regarding library services and resources, applies change management strategies, designs and facilitates effective and participative group processes.
• Ethics and values - understands and acts in accordance with the professional values and ethics of library service, demonstrates a strong work ethic and personal accountability, demonstrates loyalty and commitment to the organization, sets an example of the standard of service for staff in all interactions.
• Learning and growth mindset - pursues a commitment to self-directed learning, actively pursues new information and ideas in order to stay current with library trends, assumes responsibility for learning and growth, anticipates and adapts to change with a sense of optimism and opportunity, pursues creative and innovative approaches to library service.
• Personnel management/staff training - leads and empowers employees to deliver effective, high-quality library service, engages staff in coaching conversations, establishes effective strategies for performance management, plans for and supports staff development.
• Meeting management - effectively leads team meetings for projects, shows equal regard for every voice in the conversation, communicates thoughtfully and effectively during meetings of the library board, attends on external boards as a library representative.
• Communication - communicates openly and directly using a variety of methods, communicates effectively with a variety of audiences and individuals from diverse backgrounds, selects and applies the most appropriate and effective communication skills to meet situational needs, communicates effectively to elicit information, obtain consensus, persuade, instruct, or motivate.
• Customer service champion - contributes to the development and evaluation of standards and practices for the delivery of quality service, applies and models customer service skills to enhance the level of user satisfaction, applies effective techniques to address difficult situations with customers which have been escalated from the branch staff level.
• Ability to manage confidential information and uphold requirements of the Freedom of Information and Protection of Privacy Act.

PREFERRED QUALIFICATIONS (asset)

• APLL (Advancing Public Library Leadership) or equivalent
• Other certificate or diploma in Leadership and/or Management

POSITION CLASSIFICATION
Position Title: Public Services Manager/Deputy CEO
Department: Library
Work Location: Haliburton Public Library
Reports to (Direct): CEO/County Librarian
Position(s) Supervised Directly: Branch Staff, Summer Students on contract, placements, or projects
(occasional)
Position(s) Supervised Indirectly: N/A
Effective Date: April 2022
Revision Date: June 2024
Salary Range: $90,234.28 - $105,561.34
Hours Per Week: 72 hours biweekly